Why your data matters to us
We run Dingospins for players in Australia, and we treat the personal details you share with us as something we look after, not something we collect for its own sake. This policy explains what we ask for, why we ask for it, and the choices you have. It is written plainly so that you can read it in a few minutes and know where you stand.
Our approach rests on a simple idea: we collect what we need to run your account and keep you safe, and nothing more. If a detail is not needed for those purposes, we would rather not hold it. That principle shapes every section below, from sign-up through to deletion requests.
Gambling is for adults only. You must be 18+ to open an account with us, and we may ask you to confirm your age. Our data practices are designed with that rule in mind and with the wellbeing of our players as a priority.
What information we collect
When you register, we ask for the basics: your name, date of birth, email address and contact details. These let us create your account, confirm that you are old enough to play, and reach you about it. We may also record technical information such as your device type, browser and the pages you visit, so that the site works properly for you.
When you contact our live chat, we keep a record of the conversation so that we can help you properly and follow up if needed. We use that record to understand your question and to improve how we answer similar ones in future.
How we use what you share
We use your information to run your account, to keep the site secure and to meet the obligations that apply to an operator serving Australia. We also use it to answer your questions, to fix faults and to understand which parts of the site are useful. The list below sets out the main purposes.
- Creating and managing your account, including confirming your identity and age.
- Responding to your messages, including conversations through live chat.
- Keeping the site secure and spotting activity that looks unusual or unfair.
- Improving how pages load and how the site is organised on phones and larger screens.
- Supporting responsible play, including tools and reminders that help you stay in control.
We do not use your details for anything that you would not reasonably expect from a casino account. If we ever wanted to use them in a new way, we would tell you first and give you a clear choice.
Your data at a glance
| Type of data | Why we hold it | Your control |
|---|---|---|
| Account details | To create and run your account | Ask us to correct them |
| Age confirmation | To keep play to 18+ only | Required to play |
| Chat records | To help you and follow up | Ask about deletion |
| Technical data | To keep the site working | Manage through your browser |
Sharing, storage and security
We do not sell your personal information. We share it only where it is needed to run the service, to meet a legal duty, or to protect you and other players from harm. Anyone who handles your data on our behalf is expected to treat it with the same care that we do.
We keep your information only for as long as we need it for the reasons described here, or for as long as the law expects us to. After that, we aim to delete it or make it anonymous. We use sensible technical and organisational measures to guard against loss, misuse and unauthorised access, and we limit who inside our team can see your details.
No system is perfectly secure, so we also ask for your help. Choose a password that you do not use elsewhere, keep it private, and tell us quickly if you think someone else has gained access to your account.
How to exercise your choices
Ask what we hold
Contact us through live chat and tell us that you would like to see the personal information we hold about you. We may ask you to confirm who you are first.
Request a correction
If something is wrong or out of date, tell us which detail needs changing. We will update it once we have checked the request.
Ask for deletion or limits
You may ask us to delete your data or to limit how we use it. Some records must be kept for legal reasons, and we will explain which ones if that applies.
Cookies, responsible play and changes
We use small files called cookies to remember your preferences and to understand how the site is used. You can control them through your browser settings, and our cookie policy sets out the detail. Blocking some of them may change how parts of the site behave.
We care about the people who play with us. If gambling stops being fun, our responsible gambling page describes the tools and sources of help that are available, and you can speak to us at any time. We may update this policy from time to time, and when we make a meaningful change we will update this page so that you can always see the current version.
